Supervisor

                        Al Tayer Group

Location     Ground Level Dubai Mall

Supervisor 

Job Purpose

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To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Job Requirements

Education/Certification and Continued Education

High school qualification

Years of Experience

4 – 5 years experience in Sales or Customer Service environment

Essential Roles and Responsibilities

Functional Roles and Responsibilities

Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

Analyse sales data to maximize sales on day to day basis

Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

Ensure that the standards of grooming, presentation and professional conduct are set and maintained

Motivate team members to achieve shared goals and acknowledge team and individual successes

Ensure all new starters are inducted into the department team

Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

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